Feature Requests

Example Segments: -Members that live in zipcode x -Members that have membership plan x -Members that joined the practice between x and y -Members that report hearing about us through Source x

I wanted to add this to your list of improvements: when you send a form from within a patient's chart, you can't pre-fill it.

Currently, when a child dependent reaches the maximum child age on a plan, they remain on their parent's membership until manually removed or transitioned to their own membership by a practice user. It would be ideal if Hint could support a way to automatically remove dependents from their parent's membership and enroll dependents in their own membership once they age out. This would help reduce admin workload for practices.

Being able to change the header of the online enrollment link (to call is a waitlist instead for example). As well as removing the default Hint message when the practice inputs anything in the custom confirmation section

Can you make the patient portal look like it is part of my website with the same colors, fonts, etc?

Currently, when a child dependent ages past the max child age on a plan, they remain on their parent's membership until manually removed or transitioned to their own membership by a practice user. Being able to track these specific dependents in a report rather than sifting through a report of all active members would save the practice time. Ideally, users would be able to filter for dependents of a certain age (some practices set the child max age as 25, some practices set it as 26, etc) & filter for the # of days until they age out

If the patient has more than one payment option they both appear in the drop down menu where the red arrow is. There is nothing to indicate which one is their default payment source in the list that drops down. So, if there are multiple cards/banks I have to close the scheduling screen, go open to the payment options tab and find out which is their default, then go back to the scheduling window and start again.

This would be a major gamechanger on Nice's end. We utilize Hint as an eligibility management system for our clients. They enter in who out of their employee population is eligible to use Nice's services, and this translates into our own eligibility check with Nice's EMR platform. We require our clients to update their Hint portals themselves, so typically on a monthly basis our clients will review their Hint portal, whether manually or via their established file feed, to ensure everyone who should be enrolled/terminated is as such. Nice Healthcare also determines billing/invoicing via the client's Hint portal, so it's of the utmost importance that a client's eligibility is managed appropriately. We get requests from clients quite frequently for detailed exported files from their Hint portal that list employees' information (name/external ID/DOB/email/membership type/start date/end date/etc.) so that they can cross check the Hint file with their own enrollment platform/invoice/etc. As Nice's clients don't have access to pulling their own reports on their "user" end, they come to us with these requests which can be tricky to share, considering there is company-sensitive PHI within. Essentially, having the "user" end of the Hint platform have the ability to pull these exported files with their desired information from the portal would allow for more seamless use on the client's side, and allow for us to maintain better practices staying away from PHI.