Feature Requests

Would like to be able to send patients a link to change their insurance information, as we can for billing information.

Image ordering is fantastic through health gorilla. You can choose the order type, number of views, laterality, contrast, etc and even better is the fact the you can search imaging centers near the office or patient and then fax the order. Very streamlined and would be fantastic if it was included in HINT.

When a non-member calls, under phone calls, when we click the number there should be a feature that says "SMS" as well, currently there is "Call Back" or "Block Number" but the SMS would greatly help as I find myself constantly copying the number then pasting it into the SMS section to send a text

Would like the ability to refund packages "it would be helpful to have the option to correct payment errors (i.e. charged on the wrong card OR in my case I was testing the package feature and now have 2 package "charges" sitting out there that are not accurate)"

Allow patients to receive a secure Text to Pay Link! eMails are becoming obsolete. Factually, practices that add a Text-to-Pay SMS links generally see about a 30% higher payment rate than relying on email alone. Wouldn't you rather make a payment directly from your phone? I don't even look at email anymore.

birthday-month annual physical reminders. What I'm asking for: A saved/canned report (or a Patients tab filter) that returns the list of: Active members Whose birth month equals the upcoming calendar month AND who have not had a visit categorized as "Annual" or "Wellness" in the past 365 days Output should include at minimum: First name, Last name, DOB, last visit date, last visit type/category. Why this matters operationally: Right now my MA pulls a CSV of all active patients each month, builds a Birth Month column with a =MONTH() formula, sorts/filters to next month's birthdays, then opens each patient's chart individually to determine whether a wellness visit happened in the past year. For a panel our size, that's roughly 60–90 minutes per month of manual chart review that could be a single click. The exact filter exists conceptually inside Hint already — birth month is derivable from DOB, and visit type is a recorded field on each encounter. The lift is a saved report rather than a new data model. How we'd use it: This would replace Steps 1–3 of our current monthly Annual Reminders SOP. We'd use the output list directly to drive Spruce reminder messages, freeing MA time for higher-value work.

On the customer invoice notification, please include a liquid syntax feature that shows the date of any scheduled payments created

Ability to create custom user permissions. For example: blocking users from accessing the Employer section

The ability to add a new patient from the calendar as you schedule the appointment instead of going into the Core side and navigating back to the calendar to add patient

Create an "All" filter option on the patient's Clinical chart in the Communication section to see all chats/emails/calls/messages, similar to how there is an "All" filter for Interactions. When there is not an "All" filter, it defaults to display only Chat interactions, requiring you to click on Email/Phone Calls/SMS to see those interactions.