Feature Requests

It feels like a lot of manual activity to submit all ad hoc invoices and then chose how and when it will process. If you want to schedule it to run on the same day as the next membership charge date, you have to navigate to the member's profile and find the bill date to then schedule it. This would be nice if charges for the month collect on an invoice and by default, at the next auto membership date, submit and run as well. If you want to still schedule it and push it through, great, it is nice to have those options, but it would be nice to just add charges and know they will process automatically without having to push or coordinate every invoice. I'm new to Hint so maybe I'm missing something

It would be great if there was a dedicated invoice format for insurance submission purposes. This would have a clean place for ICD, CPT, and the provider NPI number next to the provider name. Putting all that in "description/notes" looks unorganized.

Ability for sales tax to be refunded on invoices

We'd like a more streamlines checkout experience, specifically with sales of retail items. Ideally this would include a barcode scanner and kiosk like checkout hardware.

Would like to select monthly invoices for multiple patients at once for export, without having to download individually one at a time.

would like an invoice-wide label (like “Ancillary” vs “Membership”) to show in the Invoice dropdown when adding a charge. This would allow us to charge employers/sponsors separate invoices for membership vs ancillary much more easily.

I've had trouble being able to look stuff up when completing tax audits and when searching a patient account of invoices to see what they have purchased in the past. Please add a search field that can review the patient invoices both at the patient level and the practice level and show me all the invoices where specific items have been purchased both across the practice and by an individual patient.

Allow us to update quantity of items in stock to Charge Items, specifically medications and supplements that we stock in the office, (without NDC), so you can clear low stock alerts without having to do a refund to return items to inventory.. When we get a low stock alert and purchase more, we should be able to update the quantity without creating a whole new Charge item.

Would like the ability to take a percentage off an invoice total or apply a percentage discount per line item/charge on an invoice.

Ability to set a set an automated minimum charge amount for members, as well as an automated minimum-charge (different amount) for non-members. Example: We fill a 30 pill script of a med for which we charge $0.05/pill. That's $1.50. We want members to pay a minimum of $2.00 for an individual med. Members will be established as a membership of some sort our system. We want the minimum medication cost for non-members (urgent care, walk-in, etc) to be $5.00. Right now, the invoice will populate with the script/med name and a $1.50 charge. We want the invoice to populate with a $2.00 minimum for -any- med, and a $5.00 minimum for non-members (patients not enrolled in any membership plan with us).