On signup pages that have multiple plans available, either move the plan selection page to the beginning of the form OR don’t show plan selection & pricing until patient reaches ‘Membership’ plan selection page
E
Erin Elliott
Right now, if a single signup page has multiple plans available to enroll in, the prospective patient is shown a pre-selected plan & its pricing when adding their member information on the 'Members' page of the form, before they are given the chance to choose their plan on the 'Membership' page that follows the 'Member' page. This is confusing to the prospective patient, it’s not obvious that you can change your plan after adding member information.
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