\- I was wondering why several of my patients were not

responding to me via Hint Chat. One of them walked me through the 2 factor-

authentication process and I think it boils down to needing a patient app that

providers can communicate through, otherwise, the Chat option is not really

used.

**** \- current functionality is to only send an

initial email to the patient, to which they receive the email with my practice

logo. If they respond, it doesn’t get logged in Hint, but just in my practice

email box. It’s a bit confusing to have emails logged in Clinical when it’s

only an initial one-way email. I suggest making it two-way.

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Posted by Kalie Liin the Hint Community: https://community.hint.com/c/product-feedback/patient-communication-options