All-In-One - Show Patient Name as Caller when PT calls Practice Phone Number (for call and text forwarding)
complete
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Jeff Panzer
All-In-One - Show Patient Name as Caller when PT calls Practice Phone Number (for call and text forwarding to personal cell phone). When a contact/patient/spam caller calls the practice phone number, a call is forwarded to the “forwarding to user” and the number that is calling is always displayed as the practice phone number. The request is to display the patient’s name as the caller ID/name and not the practice phone number when calls and texts are forwarded to a Hint user's personal cell phone.
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Tasha Demkiw
updated the status to
complete
Forwarded calls now announce the patient or contact's name when the receiver answers, so care team members hear who's calling before they pick up. They can press 1 to take the call, or hang up to route it to the next user or to voicemail, based on their forwarding settings. This gives staff the context to decide whether to answer now or pass a call along, so patients reach the right person.
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Coby Robins
I agree, 70-80% of my calls are spam calls a day. The call feature should have a way to screen calls and not forward unknown numbers directly to you but maybe to a voice mail so we can call them back if it is a real person without my phone ringing all day for spam.
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Todd Gaddis
please. The all in one phone system is such a pain. Not very usable. Come on I mean caller Id not much to ask for. I had it when I was 10 years old...