All-in-One: After Hours Auto-Response Voicemail & Text
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Manuel Vogt
Create an after hours messaging option where practices can build out "office hours." When office hours are closed, the auto-responses kick in. Send to voicemail as well as auto-text response.
Give patients an option to get through in emergency like text "Urgent" or call twice or something to get through.
One of the top feature requests from Aero users.
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Tasha Demkiw
You can now set a proactive after-hours auto message in chat, customizable per location. When a patient opens a conversation outside of that location's operating hours, they automatically see the message your practice has configured — so expectations about response time are set upfront, before the patient sends their message. More info about how to enable and configure you after-hours message can be found here.
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Sarah Watson
Yes! Or I haven't found a way to turn off after hours texts, just calls? But we have 2 lines, so we get spam to our business line, it would be nice to turn those off.
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Courtney Ellis
Absolutely need this, especially for after hours texts!
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Joanna Meley
This would be great! A patient even told me I needed this to tell patient that we are closed, give them direction for care, and help me hold boundaries.
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Justin Donlan
This would be very helpful especially for after hours texts!
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Renay Fredette
Also! Create voicemail options for "press 1 to hear about. . ." and "press 2" so the voicemail prompt isn't so long