K
Kelsey Walker
I'd like to request a “Self-Pay (No Insurance)” option in the insurance section during patient registration and within existing patient profiles.
Currently, leaving the insurance field blank creates confusion because it's unclear whether the patient has no insurance or whether the information was accidentally skipped.
Ideally, this option would:
  • Be selectable during registration and within the patient profile.
  • Clearly distinguish patients without insurance from those with missing insurance information.
  • Automatically populate on referrals and other documents where insurance information is included.
  • Clearly communicate to receiving offices that the patient is self-pay and there are no insurance benefits to verify or bill.
I recommend “Self-Pay (No Insurance)” as standardized wording because it's easy for patients, staff, and outside offices to understand.
This would help reduce registration errors, unnecessary insurance verification attempts, and confusion when coordinating referrals.